In a call center environment, this talk will explore how to leverage the power of Kamailio, FreeSwitch, and RTPEngine to enable AI-driven real-time conversations at scale.

We will dive deep into how to integrate AI copilots, providing real-time call transcriptions and conversational context, as well as AI autopilots, enabling call conversations with specialized bots.

By taking advantage of well-defined standards like SIPREC, and leveraging the capabilities of Kamailio, FreeSwitch, and RTPEngine, along with some additional custom code, we will demonstrate ingenious ways to enable these AI-powered capabilities for any VoIP environment, even legacy proprietary systems.

Attendees will learn practical techniques and best practices for building scalable, AI-enhanced call center solutions that can improve customer experience, increase agent productivity, and drive business outcomes.